“Every email is an opportunity now you can act on it instantly.”

- Paul Duncan

📥 Inbound Email Trigger: Automate from the First Message

Your inbox is full of opportunities new leads, support requests, deals in motion. Now, you can act on every single one automatically.

With the new Inbound Email trigger, you can start workflows the moment an email is received in your mailbox whether it’s a cold inquiry, an existing contact, or even replies within a thread.

This means no more manual sorting, delayed responses, or missed opportunities.

⭐ What’s New?

You can now:

• Trigger workflows when an inbound email is received

• Capture cold emails from new senders (even if they’re not in your CRM yet)

• Automate actions for existing contacts and ongoing conversations

• Optionally trigger workflows only on new email threads

This gives you full control over how your system reacts to incoming emails in real time.

🎯 Why This Matters

💼 Turn Emails into Leads Instantly

Capture and respond to new inquiries automatically even from unknown senders.

⚡ Speed Up Response Times

No delays. Workflows start the moment the email arrives.

🧠 Smarter Routing

Automatically send emails to the right team (sales, support, billing).

🔄 Automate Repetitive Tasks

Assign contacts, tag conversations, send replies, and trigger follow-ups all hands-free.

⚙️ How It Works

The trigger activates when an inbound email is received and can be refined using multiple filters.

You can control exactly when workflows should run by filtering based on:

• Mailbox (where the email was received)

• Sender email

• CC recipients

• Subject line

• Email body (plain text)

• Presence of attachments

• Whether the email is tied to a workflow

• Contact tags

You can also choose to trigger workflows only for new conversations, avoiding repeated triggers on the same thread.

🛠 How to Set It Up

1. Go to Automations → Workflows

2. Click Add Trigger

3. Select Inbound Email

4. Apply filters based on your needs

5. Save the trigger

6. Add actions like:

   • Create contact

   • Assign to team member

   • Add tags

   • Send notifications

   • Auto-reply

Once published, your workflow will run automatically when emails match your conditions.

🧩 Powerful Filters & Data

You can use dynamic values from inbound emails to personalize your automations:

• Message ID

• Subject line

• Email body content

• Sender email and name

• CC recipients

• Full email thread content

This allows you to create highly contextual and intelligent workflows.

🧠 Common Use Cases

📬 Inbox Routing

Automatically route emails from:

• sales@ → Sales team

• support@ → Support team

• billing@ → Finance

🏷️ Subject-Based Assignment

Detect keywords like “refund” or “quote” and prioritize or assign accordingly.

📎 Attachment Intake

Trigger workflows only when attachments are included perfect for:

• Contracts

• Forms

• Documents

• Proofs

🤖 First-Touch Auto Responses

Send instant replies using the email content to make responses feel more personal and relevant.

⚠️ Important Notes

• Full cold inbound email capture is supported for:

  • LC Email dedicated domains

  • Mailgun dedicated domains

• Not supported for:

  • Gmail/Outlook two-way sync

  • Shared domains

  • Other SMTP setups

• This trigger is separate from Customer Replied, and both can run simultaneously

• In some cases, an email may match both triggers use filters to control overlap

• Each sub-account should use its own dedicated email subdomain to avoid routing issues

✅ Final Thoughts

The Inbound Email trigger transforms your inbox into an automated engine. Instead of reacting manually, your system now responds instantly capturing leads, routing conversations, and starting workflows the moment an email arrives.

Faster responses.
Smarter automation.
More opportunities captured.