“Guide the booking don’t overwhelm it”

- Paul Duncan

🗂️ Category First Booking: A Smarter Way to Start the Booking Experience

Booking shouldn’t feel overwhelming especially when you offer multiple services.

With the new Category-First Booking experience in Services, you can now guide customers to start by selecting a category before choosing a service.

Instead of showing a long list of options, you create a cleaner, more organized flow that feels natural and easy to navigate.

⭐ What’s New?

This update introduces a new way to structure your booking flow:

• Customers select a category first (e.g., Hair, Spa, Wellness)

• They then see only the services within that category

• The booking experience becomes more focused and easier to follow

This approach mirrors how most businesses actually organize their offerings.

📦 What’s Included

🎯 Category-First Flow

Customers begin their booking by choosing a category not a service.

This helps:

• Simplify decision making

• Reduce clutter

• Improve navigation

⚙️ Configurable Setup

You can enable this feature based on your business needs:

• Go to Global Settings → Booking Page

• Turn on Category-First Booking

If you don’t enable it, your booking flow remains exactly the same.

🔍 Services Scoped to Categories

Once a category is selected:

• Customers only see services within that category

• Irrelevant options are hidden

• The experience feels cleaner and more intentional

🔄 Improved “Add Another Service” Flow

Customers can now:

• Go back and select the same category

• Or explore a different category

This makes multi-service bookings much smoother.

🖼️ Category Enhancements

Categories are now more than just labels they’re part of the experience.

🖼️ Category Images

Add visuals to make categories more engaging and easier to recognize.

📝 Category Descriptions

Provide context so customers understand what each category includes.

🧩 Clean Card-Based Layout

Categories are displayed in a modern, easy-to-browse format.

🚫 Smart Visibility

Categories without services are automatically hidden keeping everything clean.

⚙️ Flexible by Design

This feature is fully optional.

• Your current booking flow will not change unless you enable it

• You can switch to category-first only if it fits your business model

This gives you full control over how your booking experience is structured.

🎯 Why This Matters

🧠 Easier Service Discovery

Customers can quickly find what they’re looking for.

📉 Less Overwhelm

Perfect for businesses offering multiple services.

🗂️ Better Organization

Matches how businesses naturally group their offerings.

⚡ Improved Booking Experience

Cleaner flow = faster decisions = more bookings.

✅ Final Thoughts

Category-First Booking gives you more control over how customers explore and book your services. By guiding users step-by-step, you create a smoother, more intuitive experience that leads to better results.

Less clutter.
More clarity.
Better bookings.